Everything you need to know about the product and billing.
Do you see ocular emergencies?
Yes, we handle ocular emergencies during regular clinic hours. If you're experiencing a sudden loss of vision, severe eye pain, or other urgent symptoms, visit our clinic immediately. After hours, patients should seek emergency care at a hospital with an ophthalmologist available.
How often should I schedule an eye exam?
Regular eye exams are essential—even if you feel your vision is fine. Here’s what we recommend - Adults (19–64 years): Every 2 years. - Seniors (65+): Every 12–18 months. (covered by OHIP) - Children and teens (under 19): Annually starting at age 3. - Individuals with medical conditions like diabetes or glaucoma: Annually. - Contact lens wearers: Every 12 months. These checkups help maintain healthy vision and ensure your prescription glasses or contact lenses stay accurate.
What happens during a comprehensive eye exam?
During an exam, we: - Check for refractive errors such as myopia, hyperopia, and astigmatism - Assess eye teaming and focus - Measure eye pressure to screen for glaucoma - Examine the retina and optic nerve for early signs of conditions like macular degeneration and diabetic retinopathy
This full assessment ensures your eyes stay healthy and your eyeglasses near you are suited to your vision needs.
Why are glasses cheaper online?
Online retailers often skip quality checks and offer frames made with lower-grade materials. In contrast, we ensure a perfect fit using exact measurements like pantoscopic tilt and lens positioning. Professionally fitted prescription glasses offer superior vision, durability, and comfort.
Why can’t I use my glasses prescription for contact lenses?
Your glasses prescription doesn’t include measurements like base curve or lens diameter—details essential for contact lens safety and comfort. A proper fitting ensures your lenses won’t irritate your eyes or cause complications.
Do you treat diabetic patients?
Yes. We strongly recommend annual eye exams for diabetic patients to monitor for diabetic retinopathy. We use retinal imaging to detect early changes and preserve long-term vision.
Do you provide eye exams for children?
Yes, we see children age 4 and up. Early eye exams help identify vision issues before they affect learning and development. We also offer myopia control treatments for kids and teens who are becoming increasingly nearsighted.
Do you direct bill insurance?
Absolutely. We offer direct billing for most major insurance providers. Contact us to verify your plan's details.
How long does it take to get glasses after ordering?
Most eyeglasses near you are ready within 4–10 business days. Timing depends on your prescription, frame choice, and any special coatings or custom lens options.
How do I choose the right lenses and coatings?
We help match your prescription glasses with your lifestyle. Popular add-ons include: - Blue light filters for screen users - Anti-glare coatings for night driving - Progressive lenses for near-to-far clarity - High-index lenses for thinner, lighter glasses
Do you fit and sell contact lenses?
Yes, we offer a wide range of contact lenses, including daily, bi-weekly, monthly, toric, multifocal, and myopia control options. We ensure every lens fits safely and comfortably.
Why should I get an eye exam if I have 20/20 vision?
Even if you see clearly, some eye conditions—like glaucoma—can develop without symptoms. Early detection through regular exams protects your long-term eye health.
What causes dry eyes, and how can I treat it?
Dry eyes are often caused by digital screen use, aging, hormonal changes, or environmental factors. You can manage it with:Preservative-free eye drops for dry eyesWarm compresses or heated eye masks
- Omega-3 supplements and proper hydration - Humidifiers for indoor air - The 20-20-20 rule to reduce digital eye strain - In-office treatments or prescription therapies when necessary
