Everything you need to know about the product and billing.
Do you see ocular emergencies?
Yes, we handle ocular emergencies during regular clinic hours. If you're experiencing a sudden loss of vision, severe eye pain, or other urgent symptoms, visit our clinic immediately. After hours, patients should seek emergency care at a hospital with an ophthalmologist available.
How often should I schedule an eye exam?
Regular eye exams are essential—even if you feel your vision is fine. Here’s what we recommend: > Adults (19–64 years) - every 2 years > Seniors (65+)* - every 12–18 months > Children and teens (19 and under)* - every 12 months starting at age 3 > Individuals with medical conditions* like diabetes or glaucoma - every 12 months > Contact lens wearers - very 12 months These checkups help maintain healthy vision and ensure your prescription glasses or contact lenses stay accurate. *Eligible for OHIP coverage. Additional fees may apply for diagnostic testing, contact lens fits and assessments.
What happens during a comprehensive eye exam?
During an exam, we: > Check for refractive errors such as myopia, hyperopia, and astigmatism > Assess eye teaming and focus to ensure proper coordination and clear vision > Measure eye pressure to screen for glaucoma > Evaluate the ocular surface for dryness, inflammation, or other surface-related issues that can affect comfort and vision quality > Examine the retina and optic nerve for early signs of conditions like macular degeneration, diabetic retinopathy, and other retinal diseases
This full assessment ensures your eyes stay healthy and your eyeglasses near you are suited to your vision needs.
Why are glasses cheaper online?
Online retailers often skip quality checks and offer frames made with lower-grade materials. In contrast, we ensure a perfect fit using exact measurements like pantoscopic tilt and lens positioning. Professionally fitted prescription glasses offer superior vision, durability, and comfort.
Why can’t I use my glasses prescription for contact lenses?
Your glasses prescription doesn’t include measurements like base curve or lens diameter—details essential for contact lens safety and comfort. A proper fitting ensures your lenses won’t irritate your eyes or cause complications.
Do you treat diabetic patients?
Yes. We strongly recommend annual eye exams for diabetic patients to monitor for diabetic retinopathy. We use retinal imaging to detect early changes and preserve long-term vision.
Do you provide eye exams for children?
Yes, we see children age 4 and up. Early eye exams help identify vision issues before they affect learning and development. We also offer myopia control treatments for kids and teens who are becoming increasingly nearsighted.
Do you direct bill insurance?
Absolutely. We offer direct billing for most major insurance providers. Contact us to verify your plan's details.
How long does it take to get glasses after ordering?
Get your eyeglasses in as little as 4–10 business days. Delivery time depends on your prescription, frame selection, and any special coatings or custom lens options you choose.
How do I choose the right lenses and coatings?
We help match your prescription glasses with your lifestyle. Popular add-ons include: > Blue light filters for screen users > Anti-glare coatings for night driving > Progressive lenses for near-to-far clarity > High-index lenses for thinner, lighter glasses
Do you fit and sell contact lenses?
Yes, we offer a wide range of contact lenses, including daily, bi-weekly, monthly, toric, multifocal, and myopia control options. We ensure every lens fits safely and comfortably.
Why should I get an eye exam if I have 20/20 vision?
Even if you see clearly, some eye conditions—like glaucoma—can develop without symptoms. Early detection through regular exams protects your long-term eye health.
What causes dry eyes, and how can I treat it?
Before starting any treatment for dry eyes, it’s important to speak with an eye care professional to determine the underlying cause and severity of your symptoms. Dry eyes can be triggered by factors such as digital screen use, aging, hormonal changes, or environmental conditions. Once the cause is identified, you can manage your symptoms with:
> Preservative-free eye drops for hydration > Warm compresses or heated eye masks to soothe the eyes > Omega-3 supplements and staying properly hydrated > Humidifiers to improve indoor air moisture > The 20-20-20 rule to reduce digital eye strain (take a 20-second break every 20 minutes, looking at something 20 feet away) > In-office treatments or prescription therapies if necessary
By consulting with an eye care professional, you can find the best approach tailored to your specific needs for lasting relief.
